Frequently Asked Questions

Eligibility is automatically determined from the website based off distance to nearest MADD in-person VIP.

If the site is unable to determine your location, you will be determined in-eligible. Please visit here to learn how to share your location settings with this site. You will also need to allow access to the device camera.

If you are not eligible for the Online Victim Impact Panel, please register for an in-person class at maddvip.org.

If you would like access to the Online Class, please fill out the request form here. Please make sure to include your reason for requesting the Online Version of the class. Please allow up to 72 hours for a response. You are NOT eligible for the Online version of the MADD VIP if you are close to an ongoing in-person MADD class or if you are a resident of Arkansas or Oklahoma.

It is very important to us that you are satisfied with your purchase. Please contact our support team for assistance with technical troubleshooting prior to requesting a refund.

Online VIPs:

MADD does not issue refunds for online VIP registrations as a matter of policy. As an example, no refunds will be issued for:

  • Registrants who have started the online VIP course but not yet completed the course;
  • Registrants whose local jurisdiction does not accept the online VIP prior to registering for the course;
  • Failure to pass identity validation requirements;
  • Attempt to circumvent the online VIP requirements, including geo-fence restrictions (if applicable) and identity validation requirements;
  • Registrants who do not complete the course within twelve (12) months of registering for the course

Please note that this is not a comprehensive list of the situations where MADD will not issue a refund to a registrant. Please reach out to vipsupport@madd.org if you believe there was an error in the processing of your payment for the online VIP registration fee. Refund requests should be submitted in writing via email within 30 days of the registration transaction, along with an explanation of the refund reason. MADD will not consider refund requests that are initiated 31 days after the date of the registration transaction.

Yes.  At the end of the class, you will be given a copy of your certificate. 

From the login page, you may log into your account to download your certificate of completion.

Completing the MADD Victim Impact Panel and obtaining a certificate is the sole responsibility of the participant. Participants MUST confirm the Online VIP will meet their court sanctions prior to enrollment and completion. Not all referral agencies will accept online classes; such as those referred from Arkansas or Oklahoma.

The course takes around 2 hours to complete. You may pause and come back to the class whenever you need to.

Registrants must have a web-cam or camera to take the course. Facial recognition software is used for compliance purposes. This class is mobile friendly.

You will need to allow the site to have access to your camera or you will not be able to continue the class. Please visit here to learn how to share your camera with this site. If you continue to have issues, please call 1-877-729-8548 for support during normal business hours.

For technical issues, participants can call (702)-732-0214 for support during normal business hours.

Once an account is created, you can start and stop the course as you please. You can simply return to the Online VIP site or log in directly at https://online.maddvip.org/login.

You can reset your password, if needed from the login page: https://online.maddvip.org/login. If you reset your password and do not receive an email shortly after, please check your junk/spam box.